Last updated 14 August 2026.
Who we are
On The Round is run by Benjamin Ali, a sole trader in England. You can reach us at hello@ontheround.co.uk about anything on this page, including asking for a copy of your data or asking us to delete it.
The short version
We keep what your site needs to work and nothing else. We do not sell anything to anybody, we do not run advertising, and we do not build a picture of you to sell on. We keep no history of where your van has been — there is nowhere in our system that could store one.
Two different jobs
This matters, because it decides who is answerable for what.
For you, the trader, we are the data controller. Your account details are ours to look after and we answer for them.
For your customers, we are only a processor. When somebody orders from your site, their name and phone number are yours, not ours. We hold them on your behalf, we do nothing else with them, and we delete them when you tell us to or when you leave. The terms of that arrangement are set out in our terms.
What we hold about you
| What | Why | How long |
|---|---|---|
| Your name and email | To let you sign in and to email you about your account | While you have an account, then 12 months |
| Your business name, contact email and phone | They appear on your own site, because you put them there | While you have an account |
| Sign-in links and sessions | To keep you signed in without a password | Links 20 minutes; sessions 60 days |
| A Stripe customer reference | To take the subscription | While you have an account, then as Stripe requires |
| Your menu, photos, stops and site text | It is your website | While you have an account |
| A log of account changes | So we can tell you what happened if something looks wrong | 2 years |
Where your van is
This is the part people care about most, so here it is exactly.
- Your phone sends a position only between you pressing start and pressing stop. Not reduced, not occasional — nothing at all.
- We hold one position: the current one. Each new position replaces the last. There is no route, no trail, and no table anywhere in our system that could hold one.
- When you are not out, we do not serve your last known position to anyone. A driver's last fix of the evening is usually near where they live.
- Your position goes to visitors of your own site, and nowhere else. We do not sell it, share it, or use it to build anything.
- Stop tracking and the position is dropped.
We are aware that for a one-van business, where the van is and where you are amount to the same thing. That is why it works this way.
What your customers give you
If you switch ordering on, a customer gives their name and phone number, and an email address if they choose. If you take deliveries they give an address. We hold it so you can fulfil the order, and we send you an email telling you it arrived. If your customer gave an email address, we also send them the order confirmation, a link to watch its progress, and a note when you mark it ready or cancel it — sent by us, on your behalf, with your name on it and your address as the reply-to. That is the whole of it: we never market to your customers, never contact them about anything but their own order, and never use their details for anyone else's benefit.
Payments
Card details go straight to Stripe and never reach us. We see only that a payment succeeded or failed, and a reference. Stripe is our payment processor and has its own privacy notice.
Cookies
We set one cookie, when you sign in, so you stay signed in. That is it — no analytics cookies, no advertising, no tracking across other websites. Public van sites set no cookies at all.
That is why there is no cookie banner on this site. A cookie that is strictly necessary for something you asked for does not need consent, and we do not set any other kind.
Who else is involved
- Cloudflare — hosts everything and delivers the email. Your data is stored in their UK and European infrastructure.
- Stripe — takes the payments.
- OpenStreetMap — supplies the map tiles. When somebody looks at a map on your site, their browser asks OpenStreetMap for the picture of the streets, so OpenStreetMap sees that request. It does not receive your van's position, which is drawn by the browser after the map arrives.
That is the complete list. There is no analytics provider, no advertising network and no data broker, and we will tell you before that ever changes.
What you can ask us to do
You can ask for a copy of everything we hold about you, ask us to correct it, or ask us to delete it. Email hello@ontheround.co.uk and we will do it within a month, usually the same week.
If you close your account, your site stops being served straight away. Your data is kept for 30 days in case you come back, then deleted.
If you think we have got something wrong and we have not put it right, you can complain to the Information Commissioner's Office. We would rather you told us first.
If something goes wrong
If data is lost or exposed, we will tell you what happened, what it affected and what we are doing about it — quickly and without dressing it up. Where the law requires it we will also tell the ICO within 72 hours.